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It is our intention to display images and descriptions of designs as richly and accurately as possible, but we recognize that the online buyer is deprived of the tactile experience. If you don't adore your items, please contact me within 3 days of receipt. You will be refunded (minus shipping charges) via PayPal once the items in their original condition have been returned to me.
All return shipping costs are the responsibility of the buyer.
In the event of any item being faulty, we will either refund or send a replacement.
Please note that cut lengths of fabrics and sewing trims cannot be returned or exchanged. Custom and bulk orders are not refundable unless faulty.
Feel free to convo us any time with questions, concerns, etc. we hope everyone to be as happy with designs as we !
RETURN BY MAIL
You can return online purchases by mail by completing the form provided in your shipment. If your shipment came with a return label, the shipping fee will be deducted from your return. Or, you can return the item on your own to the address listed on the packing slip. Your order may have been shipped to you from multiple locations, so please verify the return shipping address on each packing slip for details on where to ship the items you wish to return.
How We Process Your Refund
We refund the cost of the returned merchandise, minus the return shipping fee, as soon as we receive the return shipment, and we will send you an email to confirm that the return has been completed on our end. Refunds are in the form of original payment, so please note that your credit card company may take up to 10 additional business days to post the refund to your account. If the original form of payment was a gift card, a new gift card will be mailed to you within two to three weeks.
If the online return is a result of our error, the original shipping and return shipping charges will also be refunded. Personalized fabric and custom upholstered headboards purchased online cannot be returned.
Please note: We reserve the right to research the original purchase, and to limit or decline refunds. Lost or damaged merchandise return cards are not replaceable. Gift cards and store credit / merchandise return cards are not redeemable for cash, unless required by law.
